We are experiencing a shipping delay on certain orders due to a high order volume. We are offering partial store credit refunds and/or further compensation to all customers who have been affected by this delay.
If you have been waiting for over 48 business hours for your order to ship, please contact us with your order number and we will arrange for an appropriate compensation for your inconvenience.
We would like to remind all our customers that your satisfaction is our number one priority. We work hard to make kratom and other botanicals available to Canadians and we appreciate all the loyalty and support we receive on a daily basis.
99% of the time, orders ship same day with no delays. Due to the closing of a well regarded Canadian kratom vendor, we have seen an unprecedented spike in demand for our products. We are working to meet this demand and optimize our processes to better serve the Canadian market. We expect to be back to same day shipping in the next 7 days.
We would like to thank everyone for their patience and understanding in this matter.