Frequently Asked Questions
If you have any questions that are not answered in this FAQ, please call us at 1 888-436-9080 or write to us at email@example.com. We’re happy to help!
(Please note that our phone lines operate between the hours of 10:00 AM and 2:00 PM EST).
DISCLAIMER: Our products are not approved for human consumption or internal use. Ingestion or inhalation of this product can cause bodily harm and injury. Health Canada has not approved this product for human use. This product is sold for botanical and aromatic purposes only.
We work with one of the most respected kratom vendors in South East Asia. They help us to ensure the safety of our customers by providing us with a certified lab test of our products on a per order basis.
Orders and payment
Feel free to call us on our anytime Monday-Friday from 10:00am-2:00pm, but please note that no orders will be taken over the phone.
Our phone lines are to assist any customers will questions regarding our products and/or services.
We accept Interac E-transfers (easy to use; instructions at checkout), as well as Bitcoin (BTC), Litecoin (LTC) and Etherium (ETH).
Please be sure to use the following password in your e-transfer to avoid delaying your order.
I paid with cryptocurrency using CoinPayments.net and my order isn’t being marked as paid. What do I do?
With CoinPayments.net, our payment processor for cryptocurrency payments, the total is added up for you and as long as send the transaction fees in addition to the required amount, there won’t be any problems with confirming your order automatically. There are 2 reasons an order with Coinpayments might have issues:
- The amount sent was too little
- If the payment was insufficient, perhaps as a result of not taking into consideration the transaction fees, simply send the remaining amount to the indicated wallet. It will keep the order open for you until the payment is received in full!
- The transaction timed out
- There is a time limit of 6.5 hours on the transaction, giving you plenty of time to remember your password to your wallets. You can even pay small amounts from several wallets, if you prefer!
As you can see, there’s no need to panic, and the site works very smoothly.
Shipping and Returns
We ensure discrete packaging on all of our outbound orders. Whether you’re buying a gift or simply having your order shipped to your work or office.
If you have any special delivery requirements, please leave a note during checkout or reach out to us through our contact us page by phone or email.
We currently offer same day shipping on all order that are received, and paid for before 1:00pm E.D.T.
Please note that 24 hour delays may occur on sale dates, or high order volume periods.
Please note upon receipt of your order confirmation email, your tracking may not show your order as “in transit”
This simply means that your order has not yet been picked up, and scanned by Canada Post.
Tracking usually becomes available no later than 5:00pm on the day we ship it out.
Sometimes Canada Post forgets to scan some packages. Rest assured your order is on the way and will be scanned eventually.
In the case that your order is lost in transit, we do guarantee a re-ship of your order!
We accept returns for sealed products only. Returns and exchanges must be requested within 14 days of shipment. All of our products are heat sealed and they must remain so to be eligible for returns and exchanges. Orders can be cancelled for a full a refund if they have not shipped yet.