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  • support@kratomsource.ca

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We’re having issues with SpicePay automatically marking orders as Processing once the funds have been transferred to our cryptocurrency account. We have to check manually each day and typically do so at the beginning of the day only. We haven’t forgotten about your order, so don’t worry it’ll get out soon!

Please double check to make sure your username and password are correct. Our login page is not case sensitive.

This is a common question we’ve been receiving most recently. We are set up to use FedEx as an alternate carrier, but the options do not appear on our checkout page at the moment. If you would like us to use FedEx for your shipment, please checkout as you normally would, and contact us via e-mail at support@kratomsource.ca or on our Facebook Messenger for an estimate on how much more it would cost to use FedEx to send your product. We will get back to you promptly with an answer for 4 different shipping options. You would then have to send the full amount with your e-transfer. We will take care of the rest!


The steps to use FedEx, for the time being, are as follows:

  1. Place your order selecting any Canada Post shipping method
  2. Contact us for a quote on how much more FedEx would cost
  3. Decide on your preferred FedEx shipping method
  4. Send the difference in cost with your e-transfer (include in your message the order will be sent with FedEx!)

We ship from Montreal, Quebec. Canada

Yes! Please email or call us for all wholesale inquiries!

All our orders are guaranteed for re-ship in the case of non-delivery. Sometimes Canada Post forgets to scan some packages. Rest assured your order is on the way and will be scanned eventually.

We currently offer same day shipping, however 24h delays may occur due to high order volume.

We accept returns for unopened products only. Returns and exchanges must be requested within 14 days of shipment. All of our products are heat sealed and they must remain so to be eligible for returns and exchanges. Orders can be cancelled for a full a refund if they have not shipped yet.

We accept Interact E-transfers (easy to use; instructions at checkout), as well as Bitcoin.